Shipping and Returns

Shipping and Returns

Shipping Information:

• Shipping times quoted are the time it will take once the item has been shipped. Please also allow 1-2 business days for your order to be packed and shipped.
• All orders are shipped from the UK via Royal Mail.
• All orders will be tracked.
• If you require a faster international shipping method, please contact us here - sales@zincello.com

Delivery charges

Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT.

Customs Fees

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs.

Delivery problems

If you experience any problems with a delivery, please contact us by email to sales@zincello.com. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery.

An indicative list of the situations where a failure to deliver will be your fault is set out below:

• You provided the wrong address for delivery.

• There is a mistake in the address for delivery that was provided.

• The address for delivery is not reasonably accessible.

• The address for delivery cannot safely be accessed.

Returns/Cancellation

We'll provide you with instructions on how to return your order.

There is a 14 day period to request your return. After this time period our system will not allow for it.

Returns postage is paid for by the customer, unless you experience an error on our behalf (we've sent you the wrong item).

Please make sure you have tracking and proof of weight for the parcel you're returning.

Please note, all items must be in the original packaged condition in order for us to accept your return.

*BUY ONE GET ONE FREE RETURNS*

For orders included in the Buy 1 Get 1 Free offer, in order to receive a refund, BOTH items must be returned. If only 1 item is returned we reserve the right to reject the request. We do not accept returns on items bought with earrings in the BOGO deal.

Cancelling your order:

If you have not yet received tracking on your order and would like to cancel the order, email sales@zincello.com to request a cancellation. If we have not yet processed the order, we will cancel the order but we cannot guarantee this as our orders are processed separately.

If you have any questions, feel free to email our team at sales@zincello.com.

Introduction

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to all our customers world wide.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

Exclusions

The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in anyway

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product

We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product

If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Returning Items:

There is a 14 day period to request your return. Returns postage is paid for by the customer, unless you experience an error on our behalf (we've sent you the wrong item).

Please make sure you have tracking and proof of weight for the parcel that you're returning.

As soon as we receive your return, we will begin the inspection process for the refund or replacement. We do not refund the shipping cost you paid. Please note, all items must be in original packaged condition in order for us to accept your return. Your package must include the product(s) and all of the Zincello packaging.

Any item returned damaged, containing a strong smell, or assumed to have been worn will be refused. Should your item(s) be refused, the item(s) can be shipped back to you and you again will pay for the shipping cost.

When returning for an exchange, we only allow the item to be returned once. So please make sure that you know for certain which item you would like instead.

Returns received with any user damage issues (scratches, intentional breakage, water damage) will be refused.